Please allow up to 2 business days for orders to be processed.

You will receive a tracking number via email once your order is dispatched. When placing your order, please confirm that all billing and payment information is accurate to avoid any delays in shipment.

Shipping takes 2-10 Working Days Worldwide (excluding clearance). We ship via USPS for domestic orders and all shipping costs are calculated at checkout. We ship via FEDEX for international orders at a Flat Rate.

Laya cannot be held responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it. 

Customs duties or taxes are not payable by Laya. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you – note that regulations and guidelines differ by country.

If you require more assistance, please email us at

ROUTE: When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route Protect is premium package protection for your online orders. Purchased Route Protect and need to file a shipping issue? File here:

Transit issues should be directed towards the carrier company.

We are not responsible for lost, damaged, or stolen packages unless ROUTE is purchased during checkout.